The Helpdesk for the Business Side of IT

You Focus on Your Business—I’ll Handle the Processes

I design practical solutions that empower you to:

  • Control your spending effectively
  • Gain clarity on your project costs
  • Simplify IT management so you can focus on what you do best

Thinking about moving on from your Accounting System or ERP? (especially Dynamics SL or Dynamics GP?)

Need clearer IT processes?

Let’s talk—I’ll listen, propose clear steps, and deliver results, always with the heart of a teacher.

Business Applications, ERP Implementation, New Processes

The friction for purchasing and getting started with a new application has been reduced in ways that too often tempt us to skip the planning and project management portion of implementing new software.

The planning and needs assessment portion of the process is the most important!

Did you know that your IT Project will probably go over budget, miss the target date, or underperform its original intention?

Look at these statistics:

  • McKinsey: Half of large IT projects ($15 million or more) go over budget by 45% on average.
  • Harvard Business Review: One in six IT projects has an average cost overrun of 200%.
  • Strategy+business: 91.5% of projects go over budget, over schedule, or both.

If that doesn’t worry you enough, here is some additional sobering news:

  • Only 0.5% of IT projects meet all three measures of success: completed within budget, on time, and deliver the intended benefits.
  • Projects that fail to meet one or more measures of success exceed their budgets by 75% on average.
  • 17% of failed projects threaten the survival of the business.

How will you select your next ERP or other enterprise application?

  • Google it and interview based on the results?
  • Assign one of your team to “research” it? (They already have a full-time job!)

Given enough time and money, any team can get anything done

Do you have plenty of both?

Did you know?

I can manage your helpdesk!

Let’s talk about how to keep track of break/fix, to-dos, and requests within your small business.